SHIPPING & RETURNS
SHIPPING POLICY
At Sorelle, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery time is between 7–15 business days, depending on your location. Please note that delays may occur due to customs or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout. Free shipping may be available on selected promotions.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your delivery in real time.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your order is significantly delayed or lost, please contact our support team and we will assist you as soon as possible.
RETURN & EXCHANGE POLICY
Your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.
Return Period
You have 14 days from the date of delivery to request a return or exchange.
Eligibility
To be eligible, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. This will be specified on the product page.
Refunds
Once we receive and inspect your return, we will notify you. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you wish to exchange an item, please contact us to check availability before returning your product.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.